Warranty

Product Warranty Policy

To safeguard your rights, please pay close attention to the following information:

1. Warranty Card Retention:
   After purchasing a Windbooster throttle controller, to ensure your warranty rights, please keep the completed warranty card in a safe place. A valid warranty card, which contains complete, accurate, and unaltered information, is essential for your warranty coverage.

2. Service Terms:
   Customers who purchase our products can enjoy free warranty service within two years for any non-human-caused malfunction or damage. If your product does not qualify for free replacement or warranty service, our company still provides technical support, and charges only for replacement parts if repair involves material costs.

3. Purchase Date:
   The purchase date is based on the date of the invoice, receipt issued by the dealer, or the official receipt.

4. Conditions Excluding Free Warranty Service:
   Warranty is not applicable if any of the following conditions are met:

• Damage or malfunction caused by human factors, misuse, operating in abnormal environments, or not following usage instructions.
• Unauthorized disassembly, repair, or modification of the product without approval from the company.
• Damage resulting from improper transportation after purchase.
• Damage caused by force majeure events such as floods, lightning, earthquakes, or abnormal voltage.
• Normal wear and tear, including aging, corrosion, or water exposure.
• Items not manufactured or supplied by our company (e.g., counterfeit products).
• Absence of valid proof of purchase or warranty card.
• Damage to the barcode label on the product.

Warranty Service Procedure

If your product experiences a malfunction, please bring all relevant invoices or receipts to the dealer for repairs.

If the issue is not properly resolved, you may contact our customer service department by phone or email. We are committed to solving your problem promptly and efficiently.